Get in Touch With Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and — just as importantly — what you need to take up directly with a casino or a support organisation instead. We are an independent research and comparison site, not an operator, so we cannot access your account, release a withdrawal or overturn a bonus decision.
Email us
Email is the only channel we run. Write to [email protected] and a person will read it. We aim to reply within two working days, though research-heavy questions and correction requests can take longer because we check them before answering.
To get a useful answer first time, include: the page on harwichmayflower.com you were reading, the casino brand involved, the exact bonus or term you are asking about, and the date you saw it. Offers on new casinos not on GamStop change often, so a screenshot or a copy-paste of the terms helps us verify what was live rather than what we assume.
What we can help with
- Corrections. If a bonus percentage, wagering multiple, minimum deposit or payment method on our pages no longer matches the operator's own terms, tell us and we will re-check the source and update or remove the claim.
- Explaining terms. Wagering requirements, game contribution rates, maximum bonus bet caps, bonus expiry windows and cashout limits are where most reader confusion starts. We will explain how a clause works in plain English.
- How payments and verification usually work. General guidance on debit cards, bank transfers, e-wallets, crypto, currency conversion into or out of GBP, KYC documents and source-of-funds requests.
- Editorial and partnership enquiries. Introduce yourself and state what you are proposing. Commercial contact does not change a ranking.
- Feedback on coverage. Topics you want covered, pages you found unclear, comparisons you think are missing.
What we cannot do
- Open, close, unlock or verify an account at any casino.
- Chase, speed up or guarantee a withdrawal, or influence a withdrawal dispute.
- Grant, extend or reinstate a bonus, or negotiate wagering terms on your behalf.
- Remove you from GAMSTOP, shorten a GAMSTOP exclusion period, or advise you on how to gamble while self-excluded.
- Confirm that any casino is completely safe. We can tell you what a site publishes about its licence and terms; we cannot underwrite it.
Commercial disclosure
Some links on this site are commercial, and Non Gamstop Casinos may earn a commission if you open an account through them. That does not buy a position in our rankings or a better write-up. Editorial ratings are our own assessment based on published terms, bonus structures, payment options, game range and support availability — they are not customer-review scores, and they are not the result of us depositing or playing. All offers below are as advertised by the operator and can change without notice; check the casino's own terms before you commit money.
Questions we get about the casinos we list
Most contact messages are about a specific brand from our top list. Rather than answering the same three questions by email, here is what we can say about the highest-ranked entries — including where each one is likely to disappoint.
Betmica — the largest headline package we list
Betmica sits top of our table because its advertised welcome offer, 570% up to £5,700 plus 270 free spins, is the widest match on the list and it quotes the figure in pounds, which removes a currency conversion step for British readers. That matters: where a bonus is denominated in euros, your debit card or bank may apply a conversion charge at both deposit and withdrawal.
The limitation is the arithmetic. A match of that size is only reachable with a large deposit, and the headline number tells you nothing about the wagering multiple, the maximum stake permitted per spin while a bonus is active, the expiry window, or any cap on what you can cash out from bonus funds. Read those four clauses before you deposit; a smaller offer with a 25x requirement can be worth more than a huge one at 60x with a £500 withdrawal cap.
Kikibet — sterling-denominated, spin-heavy
Kikibet's 350% up to £5,555 with 300 free spins is the most spin-heavy sterling offer in the top three. Free spins are usually tied to named slots at a fixed stake value, and winnings from them frequently carry their own separate wagering requirement, so treat the spins and the cash match as two different products with two different sets of rules.
Its weakness for our purposes is that spin value and eligible-game lists are the details operators change most often between campaigns. What you see advertised on the day may not match what our page recorded, which is exactly the sort of discrepancy we ask you to email us about.
Betninja — a flatter, simpler starting offer
Betninja advertises £1,000 plus 100 free spins to all new players. It is on this page precisely because it is not a four-figure percentage: a flat cap is easier to model against a realistic deposit, and readers new to non GamStop sites generally find these terms less confusing than a 600% tier structure.
The trade-off is ceiling. If you are comparing purely on advertised maximum value, Betninja is well below the others here, and "all new players" still means subject to eligibility, minimum deposit and the site's own country and payment-method restrictions. Check those before assuming you qualify.
Comparing the advertised offers
Only the figures the operators publish appear below. Wagering multiples, expiry dates and cashout caps are not shown because they were not supplied to us — you must read them on the operator's own terms page.
| Casino | Advertised welcome offer | Currency quoted | Our rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.7 |
| CoinPoker | 150% up to $2,000 | USD | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.6 |
For the fuller assessment of each brand, see our list of trusted non GamStop casinos for UK players.
Money questions we answer by email
Cost of entry is the minimum deposit, and it is the first thing to check because a percentage match is worthless if the minimum sits above what you intend to spend. Beyond that, four things decide what a bonus is really worth: the wagering requirement, how much each game type contributes towards clearing it (slots usually count most, table games and live dealer far less or not at all), the maximum stake allowed per bet while wagering, and any cap on withdrawable bonus winnings.
On payments, the methods commonly available at offshore sites are debit cards, bank transfer, e-wallets and cryptocurrency. Availability for UK customers varies by operator and by card issuer — some British banks decline gambling transactions outright, and PayPal is rarely offered by sites outside Great Britain's licensed market. Verify on the cashier page rather than trusting a logo on a landing page. Ask us if a method looks unclear and we will tell you what the operator publishes.
- Debit cards — usually instant to deposit; withdrawals back to card typically take several working days and depend on the operator's internal approval time.
- Bank transfer — slower both ways, sometimes with a higher minimum, and international transfers may attract a conversion charge if the account is not in GBP.
- E-wallets — generally the quickest withdrawal route where supported, though some operators exclude e-wallet deposits from bonus eligibility.
- Cryptocurrency — fast and not bank-dependent, but the value moves, network fees apply, and you carry the exchange risk yourself.
Expect identity verification before a first withdrawal: photo ID, proof of address, and sometimes a source-of-funds request for larger sums. Withdrawal limits may be set per day, week or month. None of this is unusual, but it is where most delays happen, so upload clean documents early rather than at the point of cashing out.
What these sites actually offer
If your question is about games rather than accounts, it helps to know the categories. Slots are the bulk of any offshore lobby, split by volatility and by published RTP — a low-volatility game pays smaller and more often, a high-volatility one rarely but larger. Progressive jackpots pool stakes across players, which means a very low chance of a very large outcome. Table games cover blackjack, roulette and baccarat in digital form. Live dealer rooms stream real tables in real time and usually carry higher minimum stakes and lower bonus contribution. Almost all of it runs in a mobile browser, though lobby search and live-chat placement vary in quality on a small screen.
Several of the brands here run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. That side works differently: pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports. Free bets there carry minimum qualifying odds — commonly around 1.50 in decimal terms — and the stake is usually not returned with winnings. Casino bonus funds generally cannot be used on sports, and vice versa. If you are asking us which wallet rules apply at a given brand, name the brand.
Eligibility, regulation and where to go instead of us
You must be 18 or over. Casinos that accept UK customers without being licensed by the UK Gambling Commission operate under overseas licences — Curaçao is the most common. Accepting British customers is not the same as being authorised to serve the Great Britain market, and that distinction is the whole point of this site. Practically, it means GB consumer protections do not apply: no GAMSTOP integration, no UKGC deposit-limit and advertising rules, no UKGC complaints route, and no access to a GB-approved alternative dispute resolution provider. Your recourse is the operator's own complaints procedure and whatever body its licensing jurisdiction provides. Check that before you deposit, not after.
If your message is about gambling harm, please contact GamCare rather than us — the National Gambling Helpline is free and open 24 hours a day on 0808 8020 133. GAMSTOP self-exclusion covers GB-licensed sites for six months, one year or five years and cannot be reversed early; blocking software on your devices and a card-level gambling block from your bank close the gaps offshore sites leave open. Deposit and loss limits, where an operator offers them, are worth setting on day one.
Before you write
A quick check of our casino comparison page answers a lot of the questions that reach our inbox, particularly on bonus structures and payment availability. If it does not cover yours, email us with the brand name and the specific clause you are stuck on — that single detail is the difference between a two-line reply and a useful one. Factual claims on this page were reviewed on 23 September 2026; operator terms change more often than that, so treat the casino's own site as the final word.